Legal

Terms & conditions

These terms are designed to ensure clarity, respect for time, and a smooth therapeutic process for both the client and the therapist.

Last updated: January 26, 2026

01

Payment Policy

  • —All sessions must be paid in full in advance before the session begins.
  • —A session is confirmed only after payment has been received.
02

Cancellation & Rescheduling

  • —Sessions can be rescheduled if you inform the therapist at least 24 hours in advance.
  • —Requests made within 24 hours of the scheduled session may not be eligible for rescheduling.
03

Emergency Exceptions

  • —In cases of genuine emergencies (such as serious illness or critical family situations), one reschedule may be offered as a courtesy, at the therapist’s discretion, even if prior notice could not be given.
04

Missed Sessions / No-Shows

  • —If you miss a session without prior notice and without an emergency reason, the session will be considered completed.
  • —No refunds or rescheduling will be provided in such cases, as the time was reserved specifically for you.
05

Late Arrival

  • —The therapist will wait up to 10 minutes from the scheduled session time.
  • —If you do not join within this time, the session will be marked as completed.
  • —If you arrive late, the session will still end at the original scheduled time.
06

Technical & Internet Issues

  • —In case of internet or technical difficulties, both the client and therapist will attempt to reconnect for up to 10 minutes.
  • —If the session cannot be conducted due to persistent connection issues, the session will be considered completed.
07

Therapist’s Rights

  • —The therapist reserves the right to reschedule sessions in case of personal emergencies or unforeseen circumstances.
  • —The therapist reserves the right to refer the client to another mental health professional if continuing therapy is not clinically appropriate or beneficial, with prior communication.
08

Client Responsibilities

  • —The client agrees to attend sessions on time and in a private, quiet space.
  • —The client agrees to provide accurate information necessary for therapeutic work.
  • —The client agrees to follow the informed consent and confidentiality guidelines.
09

Acceptance of Terms

  • —By booking a session, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with the Informed Consent policy.